Pandemic waning. End of a 4-Year run in a role in a company with a few weeks between gigs. Time to golf and enjoy the sun, right?
(Well, yes...) ...but also time to dive into conference season. This time, it was not walking 20 miles around San Francisco, but from the comfort of my cool new shared office space in Rochester, NY. So why would I spend my free time diving into the Customer Success conference of the year? What's Old is New There were tons of sessions that were really fresh, but what has not changed is a lot of the formatting of how we receive information. I especially loved the concepts of having some long keynote presentations which were more of a series of panels than a long monologue about product features (nicely done!) but also a ton of bite-sized sessions which covered a huge range of topics. The concept of on-demand Netflix for the three-day session was not only the sarcastic and ironic theme of the whole week, but also in reality was how I drove through the schedule, being able to jump around at my leisure, not fighting with why my conference badge was stuck in the escalator (again) OK, so the meat of this article.. As we all love, here's a list with a couple sentences on things to remember - wherever you are in your CS journey:
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